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FAQ
For Prospective Members
- They take the effort out of grocery shopping. Just sign up for one or more of our food subscriptions (including small and large produce boxes and single-category options like meat, milk, eggs, coffee, bread, and way more), then sit back and let us do the shopping for you every week.
- In our produce subscription boxes, we offer a healthy balance of familiar and adventurous fruits and vegetables, as well as items that can be prepared in a variety of ways. Each week, we’ll automatically add the subscription items to your cart, and when you log in to your account, you can decide what to keep and what to delete from your order. Who knows? Maybe you’ll be inspired to try something new. (Like, for instance, the much underrated celeriac: Did you know it’s out-of-this-world delicious in chicken noodle soup?)
If you would like to make ANY changes to your basket (including cancelling your order), it must be done by the time your market shopping window closes.
Shopping cut-off times are as follows:
- Tuesday delivery — order must be finalized by 7am Monday
- Wednesday delivery — order must be finalized by 7am Tuesday
- Thursday delivery — order must be finalized by 7am Wednesday
If you choose community pickup . . .
- your delivery is free!
If you choose home delivery . . .
- There is an $8 delivery fee on all orders
- If you have specific delivery instructions for your address (i.e., if any landmarks are helpful, a building code if you have one, where you'd like the share left, if you'd like a text upon arrival, etc.), you can let us know in the Delivery Driver Instructions section (Select My Account, then Preferences).
If you are interested in home delivery and want to save money, check out our Roots Rewards program here.
For more information about our community pick-up sites and home delivery zones, click here.
- After your 5th delivery, you’ll receive a coupon for 10% off
- After your 10th delivery, you’ll receive a coupon for 15% off
- After your 20th delivery, you’ll receive a coupon for 20% off
- From then on, you’ll receive a 20%-off coupon after every 10th delivery
These coupons are sent automatically via email after you’ve received the specified number of orders. Check your email spam folder, and update settings to make sure you get these notifications. You can apply the coupon by entering it in the “discount code” section at the bottom of your shopping cart.
If you have a Harvest Box subscription, you will need to email info@phillyfoodworks.com so we can apply the coupon code to your account.
In addition to these frequent shopper coupons, you will also receive sporadic emails offering product and home delivery discounts, so make sure to open our emails when you get them!
Finally, our Roots Rewards membership program includes free home delivery, a lower order minimum, and more. Click here for more details.
Before we add new farmers to our network, we discuss their growing practices and make sure that they follow practices in line with certifications such as G.A.P. (Good Agricultural Practices) and Naturally Certified Organic (USDA Organic Certification alternative).
All of the fruit we sell is grown using IPM (Integrated Pest Management) practices. Farmers who use this method of pest management rely primarily on predatory pests to eliminate pests that are harming the crops, and they use minimal amounts of pesticides only when absolutely necessary.
All of our meat and dairy is pasture raised with no hormones or antibiotics. The animals may be given supplemental feed in the winter months when there is less to eat in the fields.
We cannot officially call our farmers certified organic, but we do trust that the farmers we work with raise crops that are healthy for them, their farms, and anyone who consumes the food they raise.
You can learn more about our food and our mission here.
To protect our customers, we provide no-contact delivery. Our drivers wear masks and gloves for the protection of both themselves and our customers.
For Members
If you encounter any problems with your order, please email us at info@phillyfoodworks.com and we will address them as soon as possible (we aim to answer emails within 48 hours). We ask that you please provide a photograph of the unsatisfactory item if possible. This helps us address issues with our teams and producers.
If you have a distribution emergency (i.e., you received the wrong share or are unable to receive an order that is on the way), email us at info@phillyfoodworks.com or call our emergency phone at (267) 307-7931.
Click “What’s Inside” below your subscription in your shopping cart, and you will be brought to a page where you can remove or increase the quantities of individual items. (Don’t worry if an item says “out of stock”; that just means you can’t increase the amount that’s already in your subscription.)

To remove items from your order, simply click the red x next to the item name on the right-hand side of the screen.
If you would like to add ADDITIONAL ITEMS to your order, just go to the Market link on the menu bar to shop, and click the "Add to Delivery" button under any items you want to purchase.
If you have any additional questions, please reach out to us at info@phillyfoodworks.com.
Your recurring subscriptions will continue to be delivered regularly until you cancel them. You can view all of your upcoming deliveries on your account by navigating to "Upcoming Deliveries" from the menu.
You will also receive an email two days in advance of your delivery. If you are ever unsure or have questions about your order, reach out to us at info@phillyfoodworks.com.
Log in to your account, and select “Recurring Subscriptions” in the drop-down menu. On this page, you can update the frequency, next delivery date, or cancel your recurring subscription all together. After you make changes and save, please go to the Upcoming Deliveries section of your account and confirm that everything has been adjusted accordingly.
*NOTE* Any cancellations for the upcoming week must be done before your shopping cut-off time.
If you are assigned to a pickup site, sign in to your account, then navigate to the Account Info page. There, you will find information about your pick-up site, including your designated pick-up day and time frame.
If you are a home delivery customer, sign in to your account, then navigate to the Upcoming Deliveries page.
Break down your boxes and stack them neatly with cold sleeves and other materials.
- If you have been assigned a community pick-up location, simply drop off your packaging when the next time you pick up an order.
- If you are a home delivery customer, leave your packaging returns outside during your next delivery window, and we’ll pick them up with your next delivery.
How do I cancel or update my recurring subscription?
After you add the dates for your hold, make sure you see them appear below to confirm that everything saved correctly. If you want to update the vacation, you can cancel and start over.
If you simply need to skip a delivery you can do so in the Upcoming Orders section of your account. Once you have indicated that you want to skip a delivery, please confirm that the order was removed from your cart and no longer appears on your Upcoming Orders page.
Please note that any balance owed to us will be a positive amount. Any credits on your account appear as a negative value, since they are credits owed to you.
PLEASE NOTE! There are specific delivery days and shopping cut-off times for each neighborhood we serve. Depending on the delivery day you are moving to or from, it might not be possible to make the switch for the current week. If this change is made after the shopping cut-off time for the location you are switching to or from, your entire order might be deleted in the process. Please email us at info@phillyfoodworks.com to confirm any changes so we can make sure your order will not be deleted.
If you have any questions about changing your community pick-up location, please reach out to info@phillyfoodworks.com; we’re happy to help!
PLEASE NOTE! There are specific delivery days and shopping cut-off times for each neighborhood we serve. Depending on the delivery day you are moving to or from, it might not be possible to make the switch for the current week. If this change is made after the shopping cut-off time for the location you are switching to or from, your entire order might be deleted in the process. Please email us at info@phillyfoodworks.com to confirm any changes so we can make sure your order will not be deleted.
Some locations will hold boxes overnight, but other locations will not—also, some have refrigeration and others do not. Please check your email inbox for an alert about your order, which should contain details about your pick-up location and their overnight policy. You can also find this information in the Account Info section of your Philly Foodworks account.
If you forget to pick up your share, we suggest reaching out directly to your pick-up site or emailing us at info@phillyfoodworks.com. We will do everything we can to help, but we cannot make any guarantees, especially after your designated pick-up window.
Availability and restocking frequency also depend on our producers’ capacities. If you are curious about when something will be back in stock, feel free to shoot us an email and we can provide our best guess.