FAQ

We have been working with Dylan and his team for years, and know that they share the same commitment to local farmers and food that we do. After all, that’s why the Farm Share program was created - to get more money directly to local farmers. PFW allows us to grow our impact, keeping those producers we have worked with for years in the family, and growing a stronger local food economy for everyone.


Plus, they have been wonderful partners in ensuring that this new arrangement is mutually beneficial, allowing us to keep providing fresh food access to our neighbors and contributing 15% of their sales towards the SNAP Share program and our other food access initiatives.

 

For Prospective Members

Absolutely! If you are not happy with an item you receive we will refund your account for the amount of the item. Quality is our top priority! 
Nope!

You can shop our market a la carte. You will still need to meet the order minimum ($28) per each delivery, but you can place deliveries whenever you would like. Just make sure you are logged in when you begin shopping.
Recurring subscriptions are great for two reasons. 
1. If you forget to go online and place an order, you can be assured you will still receive delicious local food!
2. We balance a good mix of familiar with adventurous produce items as well as items that are good fresh as well as good cooked. Let us start the shopping for you and you can decide what to keep and what to deselect. I mean, how many people are going to just add Celeriac to their basket, but give it a try! I bet you make the best chicken noodle soup of your life!
Yup!

This is what makes Philly Foodworks so great. Had enough Kale? Deselect it. Cherry tomatoes flooding your home garden? Deselect them. The average CSA member ends up wasting about 1/3 of the food the receive in their weekly shares. At Philly Foodworks you get the final call on what is delivered, so much less goes to waste.
Glad you asked!

Our market officially opens on Friday at 10AM. This is when we have uploaded all of our estimates from farmers for what will be available the following week. If you have a recurring subscription, this is when you can log into your account and check out what will be delivered the following week. 

If you would like to make ANY changes to your basket (including cancelling your order), it must be done by the time your market shopping window closes. Shopping windows are as follows:

Tuesday Delivery - Store closes 10AM Monday
Wednesday Delivery - Store closes 10AM Tuesday
Thursday Delivery - Store closes 10AM Wednesday
There are no fees to create a Philly Foodworks membership.

If you opt for home delivery, there is a $5 delivery fee on all deliveries within the city and on the Main Line, however the fee is waived on orders over $75. There is a $7.50 charge if you live outside the city or Main Line, but delivery is free on orders over $125.

There is a $28 order minimum/delivery. Any orders under the minimum will be deleted at market close and not processed. 
You can opt for a community pick-up or a home delivery. We deliver Tuesday, Wednesday, and Thursday. Based on your address our your community pick-up site, you will be assigned to one of those days.

Community pick-up is free. There is a $5 delivery fee on all home deliveries that are under $75 in value. Over $75 its free!

For more information about where our community pick-up sites are as well as our home delivery zones check out the "delivery details" section of our "how it works page".
Why yes! 

-After 5 deliveries, receive a coupon for 10% off
-After 10 deliveries, receive a coupon for 15% off
-After 20 deliveries, receive a coupon for 20% off
-Every 10 deliveries after that, receive a coupon for 20% off 

You will also receive sporadic emails with discounts on things like home delivery, specific items, or if you order a certain amount, be sure to be on the look out!
All of our food is grown using organic methods. It is entirely free of hormones, antibiotics, GMOs and almost entirely without pesticides. Some of our producers are certified organic, but some are not. We’ve made a commitment first and foremost to farmers in the Mid-Atlantic. We decided to choose producers based on our own calibration of standards. The official organic certification is too costly for many of our producers, even though they abide by the same practices.

Our approach involves talking with every farmer and discussing their growing practices. We ask questions that are key components to other certifications such as G.A.P. (Good Agricultural Practices) and Naturally Certified Organic (USDA Organic Certification alternative).

All of the fruit we sell is grown using IPM (Integrated Pest Management). It is a farming process in which farmers use as little spray as possible and do what they can to cultivate a strong presence of “good” bugs.
All of our meat and dairy is pasture raised with no hormones or antibiotics. All of the grazing animals are 100% grass fed.

We cannot officially call our farmers organic, but we do trust that the farmers we work with raise crops that are healthy for them, their farm and anyone who consumes the food they raise.

You can learn more about our food and our mission here: About Us

 

For Members

All of your preset subscriptions will be listed in your cart when the market opens. You can click on the green cart icon in the top right corner of the screen when you are logged in to your account.

All items in your current order are listed at the top and a full list of your recurring subscriptions are listed in the bottom part under "Recurring Items for Future Orders," you can update those as well. 


You'll need to click on the link to "Customize Box" to view the contents for the week. This is where you can remove items you do not want from your share. You can also increase quantities of any items in your share that you would like more of! For any ADDITIONAL ITEMS you may want to add, just go to the Market link on the menu bar to shop around and click "Add to Delivery" for any items you want. Once you add enough items to meet our minimum the order is automatically saved and will be delivered on your next available delivery day. 

PLEASE NOTE YOUR TOTAL FOR YOUR SUBSCRIPTIONS WILL BE INDICATED IN THE ORDER TOTAL! It will appear as $0 at the top of your cart, but the total at the bottom will show the actual cost of the items in your share. 

For even more details on using the market please view our video: https://www.youtube.com/watch?v=nEZ6VI8dq0g

PLEASE NOTE - You are responsible for updating your order before the cutoff time. If you elect a recurring subscription on a regular schedule, we will always assume you want to receive those items as is and prepare your share on your designated schedule. You may skip deliveries, hold your share or customize as you like before the cutoff time, any changes required after that time are not guaranteed. 

If you have any additional questions, please reach out to us at info@phillyfoodworks.com
Your recurring shares will continue to be delivered as long as you would like them to be! With our automatic payments you can always expect to receive your share. You can view all of your upcoming deliveries on your account by selecting the "Upcoming Deliveries" section from the menu. 

As additional reminders, you will receive an email two days in advance of your delivery, as well as reminder email when your share arrives at its destination. You might actually get sick of hearing about your upcoming shares! But, if you are ever unsure, reach out to us at info@phillyfoodworks.com. We will let you know!

If you’d like to receive a reminder any time besides 2 days before your delivery, you can use the “Preferences” tab on your account to change when you receive your reminders!

If for some reason you need to cancel your recurring deliveries, log into your account, click on Recurring Items button and cancel your recurring subscriptions. PLEASE BE SURE TO CHECK YOUR UPCOMING DELIVERIES TO CONFIRM ALL FUTURE ORDERS ARE CANCELLED! 

It's possible that orders in progress will not be removed from future deliveries. If you want to cancel a subscription you MUST be sure that you have also cancelled future orders, otherwise, we will assume you would like to receive your scheduled upcoming deliveries. 

If you would like to remove all of your information from our system and cancel your membership entirely please complete THIS FORM in it's entirety. 

Return them to us, please!

It’s most appreciated whenever we can reuse our share boxes, cold packaging, or even our egg cartons! If you could break down your share box and neatly pack up those materials, you can drop them off at your pickup location at any time. We pick up boxes and other materials upon each new delivery and also make a few rounds during the week to our pick up locations.
Log in to your account and select the "Delivery Hold" option from the drop down menu or side bar menu. 

Select your start and end date for the time you need the vacation hold and click “Add Vacation.”

PLEASE NOTE THAT YOUR HOLD END DATE IS THE DATE OF YOUR RETURN! For instance, if you want to place your share on hold until March 1, 2017, you should place a hold until March 2, 2017. Then, your next delivery will be on or after March 2, 2017. 

After you add the dates of your hold, make sure you see them appear below to confirm everything saved correctly. If you want to update the vacation you can cancel and start over.

To skip deliveries, you can do so in the 'Upcoming Orders' section of your account. 

You can view your account balance under the 'Account Activity' tab when you are logged in to your account. The balance will be listed at the top of the screen next to “Current Balance As of This Week.”

Please note that any balance owed to us will be a positive amount. Any credits on your account appear as a negative value as they are credits owed to you. 
You can update your delivery location by logging in to your account through the Philly Foodworks page. The delivery location can be updated under the “Personal Info” option. 

PLEASE NOTE! There are specific time restrictions depending on the delivery day you are moving to or from! If you have any questions regarding this, please reach out to info@phillyfoodworks.com and we can assist with making a change for you. 

If you are keeping your same delivery day, but just switching the location you can do so during your usual online market hours. 

If you are changing delivery days, then you must make the change after your current delivery day, and before the close of the market hours for the delivery day you will be changing to. 

As a reminder, the close of market for each delivery day is below:

For TUESDAY - before SUNDAY at 8PM
For WEDNESDAY - before MONDAY at 8PM
For THURSDAY - before TUESDAY at 8PM

If you have any questions, you can always reach out to us at info@phillyfoodworks.com and we can assist with updating your account.

You can see a list of our drop off locations by neighborhood by scrolling to the bottom of our page HERE:

Don’t forget about home delivery! It’s an extra $5 a week, but we offer it in Center City, Northern Liberties, West-Philly, Fairmount, Brewerytown, Fishtown, and South Philadelphia. We also waive the delivery fee for orders over $75!

To update any of your personal information, log into your account using the “My Account” link at the top of the Philly Foodworks site. To update the name, email address or password on your account select “Personal Info.” Once everything is edited, click on the green “Update” button to save your changes. 

To update your Payment information click on the "Payment/Delivery Info" section to adjust billing address and payment details. 
If you forget your share at your location, please check your inbox for an alert about your share pick up. You can review the details of your pick up location and their overnight policy in the email alert letting you know your share had been dropped off.

Some locations hold boxes overnight, some locations do not – also, some have refrigeration and others do not. The details of your location can serve as a guide for the different policies determined by each pick up point. You can reach out directly to your pick up site or to Philly Foodworks to check on the status of your share. We will do everything we can to help you out, but we cannot make any guarantees especially if it is outside of the designated pick up hours. 

 

For Greensgrow Customers

No! Greensgrow is still alive and growing, and we are proactively building partnerships with other organizations and businesses to become a stronger and more resilient farm for the future. This partnership allows us to keep the Farm Share as an active part of Greensgrow without taking on all the expense and stress of operating it each week. Plus it will even further reduce our environmental footprint by consolidating transportation and marketing to more efficiently run the program. We’re excited about the opportunity to re-focus on our sites and the long-term sustainability of the farm so we can continue to be a part of your neighborhood for years to come.

Philly Foodworks (PFW) is a local company that grew its roots urban farming in Philadelphia. They saw a need for a better distribution system for local food and in 2014 moved off the farm and into a warehouse in North Philly to begin building a first class retail system for local food. They work with over 75 local producers and help producers sell their food as well as build capacity and sustainability in their business.

PFW offers more than 500 local items in its online market—including produce, dairy, bread, meats, prepared foods, pantry items, home and beauty products. They have more than 60 pick-up sites throughout the city, plus the option for home delivery. For more information about PFW and their commitment to local farmers - or their products and services - visit their website or email info@phillyfoodworks.com.

 

PFW has created three share types that closely mimic the unique Greensgrow products that you have come to know and love.

  1. Greensgrow Small Subscription: 5-7 varieties of fruits and vegetables. Approximately $30/delivery depending on the exact selection of produce.
  2. Greensgrow Large Subscription: 8-11 varieties of fruits and vegetables. Approximately $40/delivery depending on the exact selection of produce
  3. Greensgrow Meat + Produce Subscription: 7-10 varieties of fruits and vegetables + one package of meat (beef, lamb, pork, chicken, turkey). Approximately $45/delivery depending on the exact selection of produce and meat.

PFW is different in that all protein options are treated as an add-on rather than automatically included. Your account will be automatically pre-loaded with the add on subscription that represents the protein you selected during sign-up. You can change your protein subscription at any time. The proteins are priced as follows:


Milk Subscription = $5.75 (half gallon)

Tofu Subscription = $2.99

Seitan Subscription = $5.99

Yogurt Subscription = $5.99 (Quart)

Egg Subscription = $5.00


This pricing model brings your overall share cost to within $2 of what you signed up for at Greensgrow, depending on your protein selection, with greater flexibility. There also won’t be gaps between winter and summer anymore, so you can have fresh local food delivered 52 weeks a year!


You will also be able to add items to your order a la carte through their online marketplace which stocks over 500 locally produced items. Philly Foodworks allows members to opt out of a regular subscription and only order items a la carte. For more information on how to do this please reach out to info@phillyfoodworks.com.


*NOTE* If you selected butter or chocolate milk as your protein, it was not added to your subscription. Philly Foodworks do not regularly carry chocolate milk and PFW butter comes in larger containers that would have been priced to high for the share. However, you can order these items whenever you want from the online market!

**NOTE** You can not customize the contents of these subscriptions on a week by week basis. If you are interested in a subscription for which you can add or remove items on a given week, please reach out to info@phillyfoodworks.com

Go to www.phillyfoodworks.com and signup for an account with the discount code “GG”. You will receive $15 off your first purchase!

Yes. PFW sources from many of the same farmers that Greensgrow does, plus their larger and more streamlined refrigeration and transportation system means that freshness is preserved throughout the chain. PFW uses recyclable & biodegradable packaging along with reusable cold packs to keep individual items fresh, without all the disposable waste.

PFW will service all of Greensgrow’s Winter pickup sites with the exception of the Bellevue due to impending construction, however, some dates and times will change. The schedule and locations for Greensgrow members will be the following:


Greensgrow Farms: Thursdays 3-7pm

Greensgrow West: Thursdays 3-7pm

BeerLOVE: Thursdays 4-10pm

Metropolitan Bakery - 19th and Spruce (Bellevue substitute location): Wednesdays 3-7pm


If you would like to check out Philly Foodworks other 60 pick-up locations click here.


If you would like to see Philly Foodwork’s home delivery map click here.

If you are interested in changing your pick-up location or switching to home delivery please email info@phillyfoodworks.com.

**NOTE** PFW pick-up sites operate differently than the previous Greensgrow Farm Share. All of the items in your order will be packed in a box with your name on it. Any cold/refrigerated items will be in an insulated cold sleeve. Please leave behind your box and cold sleeves or bring them the back the following week so they can be reused.

PFW has similar add-on shares to Greensgrow, including coffee, cheese, and bread. If you already signed up for one of these shares, it has been loaded to your account. You can also login to your account and add any of these subscriptions to your share via their marketplace. They have a wide range of local products and you can start or stop your subscription anytime. The amount you paid for your add-on share will be transferred to your PFW account on November 26 along with any deposit you have already paid for your share. You can choose to continue your same add-on share through PFW, or use those funds for something else in their marketplace.

Philly Foodworks will set up an account for you in their system using your email address, name, pick-up location, and selected share type. You can log into your account here to confirm the details. Your username is your email address and your password is your last name. You will then be prompted to create a new password and resign-in.


Once you login, you will be brought to your account. The first page is your “Upcoming Deliveries” page. Here you can see your future deliveries, which will include share type, location, and time. Some dates and times for share deliveries have changed, so please make sure the schedule works for you. For each delivery, beginning the Friday before you will be able to log on and see the contents of your upcoming delivery. You can skip the delivery or add products to your order.


If you would like to remove any subscriptions, change the frequency or start date go to the “Recurring Subscriptions” section of your account.


To see your account balance go to the “Delivery History” section of your account. As you begin receiving deliveries, this page will also populate with a full delivery history and show you a running total for any credits that have been issued to your account as well as any payments.


To update your payment information, go to the “Account Info” page, scroll to the bottom, and find the green button that says “Credit Card or Bank Account details.” Click the button and input your information into our secure payment processing system.


To check out our selection of over 500 local food items you can add to your order click on “Market” and check out the different main categories and subcategories. You can also search for specific products by clicking the magnifying glass in the upper right hand corner.

You can see your first delivery date by logging into your Philly Foodworks account and clicking on the “upcoming deliveries” section. We will be staggering the start of everyone’s deliveries, with half our members beginning on the week of 11/26 and everyone else beginning on the week of 12/2. Deliveries will then occur weekly or bi-weekly depending on your share preferences. Please note that the pickup days have changed, and all shares will be distributed to Greensgrow locations on Thursday evenings instead of Fridays or Saturdays.

PFW offers more than 500 local items in its online market—from produce, dairy, bread, and meats to prepared foods, pantry items, and home and beauty products—and they have over 60 pick-up sites throughout the city, plus the option for home delivery. PFW carries some non-local items as well so you can get many of your fresh food needs in one place. Any non-local items are Organic and Fair Trade and are clearly identified on their website. You can easily modify your orders online, and you’ll also be able to stop and start your subscription as needed for vacations or other life events. More flexibility means more value!

Email farmshare@greensgrow.org by November 26 to let us know that you would like to opt-out. You will be refunded any money you may have already paid to Greensgrow towards a Winter Farm Share. If you paid by check and we have not yet deposited it, we will destroy the check and let you know once that is completed.


Anyone who has not opted out by that November 26 will be assumed to be signed up for their original winter share for delivery the following week. You can still cancel at any time after that date by contacting PFW, but we want to make sure we honor our commitments to our farmers by letting them know how much food to harvest in advance.

You can place a vacation hold whenever you want through the “delivery hold” section of your account at www.phillyfoodworks.com.


Each week on Friday morning you will be able to see the contents of next week’s deliveries by logging into the “upcoming deliveries” section of your account. If you would like to cancel the order or add to the order, you must make the change by 10AM the day before delivery.

No problem!


You can create an account at www.phillyfoodworks.com. You will see your familiar Greensgrow pick-up locations as well as a number of new options including home delivery.


Use the coupon code “GG” when signing up and you will receive $15 off your first purchase.

If you have already paid a deposit on your Greensgrow Winter Farm Share, this credit will be transferred to Philly Foodworks. Philly Foodworks requires all members to keep a card on file. They use a secure credit card processing system and no one will have access to your card information.


This is very important to make sure Philly Foodworks can bill in an expedient manner and also means that as you add additional items to your order from their market, you will not have to send in additional checks.


If you are not yet a member, when you create and account with Philly Foodworks you will be prompted to enter a credit card. You will then have the option to transfer funds directly into your account or be billed before pickup each week. Make sure to use the code “GG” when you sign up to get an extra $15 credited to your account!

Yes, for a limited time. We know how much our members appreciate that Greensgrow accepted checks. It also was a tremendous amount of work. If you sign up by Nov 26, PFW will accept payment by check to preserve this relationship. The price for payment by check or credit card will be the same. Please send checks to:


Philly Foodworks

2901 W. Hunting Park Ave

Philadelphia PA 19129


Please include the email address for the account in the memo field. If you opt to pay by check, you will need to input your credit card information to use your account so PFW can ensure future billing with no issues.

Philly Foodworks offers two different payment systems:

  1. Debit on Delivery: Pay for each order the day it is delivered.
  2. Pre-payments: Select an amount to add to your balance and your card will be charged this amount after your first delivery. Each following delivery will then be subtracted from this balance. Once your account dips below $0 your will be charged the initial amount your selected. Paying in pre-payments allows Philly Foodworks to offer pre-payments to their farmers. For more information on how Philly Foodworks uses these pre-payments, click here. You can change the prepayment amount or switch to debit on delivery whenever you would like. Just email info@phillyfoodworks.com

If you already received a returning member or early bird discount from Greensgrow, PFW will retain that credit in their system. If you haven’t yet signed up, they will credit any new accounts created by Greensgrow customers with a starting balance of $15 if you use the code “GG” when signing up.

Greensgrow is dedicated to continuing the SNAP Share program and is extremely grateful to its Farm Share members for generously supporting that work. We will use grants and donations received to continue offering SNAP Shares to our members through PFW since they cannot yet accept SNAP payments on their own.

PFW will include them with your first share. If you decide to opt-out, we will refund the bag fee along with any other deposit made towards your share.

PFW does not currently offer a workshare option given their setup is a bit different than ours. However, we are talking through this with them to figure out what would be the most beneficial to customers and PFW alike. We’re confident we will find a solution that works for everyone. If you have already signed up for the Winter Farmshare as a workshare member, we can transfer or refund your payments like any other member at your discretion if we do not find a workshare option.

Absolutely, you can close your account at any time by emailing info@phillyfoodworks.com, and any remaining balance will be refunded to you.

 

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