If you encounter any problems with your order, please email us at info@phillyfoodworks.com, and we will address them as soon as possible (we aim to answer emails within 48 hours). If possible, include a photo of the unsatisfactory item to help us address the issue with our teams and producers.

If you have a distribution emergency (i.e., you received the wrong share or are unable to receive an order that is on the way), email us at info@phillyfoodworks.com or call our emergency phone at (267) 307-7931.

Please add all your subscriptions to your cart by 9 AM on the Friday before your scheduled delivery.

To access your shopping cart, click the shopping cart icon in the top right corner of the screen when logged into your account.

In your shopping cart you will see a list of all of your subscriptions.

1. If you would like to edit the contents of one of your customizable bundles click the “edit bundle” hyper link
2. You can remove the items by clicking the small trashcan next to the items price on the right hand side of your screen.
3. And increase the quantities by using the quantity drop down selector.

Once you have removed items you do not want and increased the quantity of any items you want more of, you must click save and then the “update order” button on the right hand side.

You can then navigate to the general market and add anything you would like to your order. Note that you are only charged for the items in your bundle for which you keep. If you remove an item from your bundle you will not be charged. Your cart value will update once you save.

Your subscriptions will be delivered regularly until you cancel or pause them. To view all upcoming deliveries, go to the "subscriptions" page in your account.

From this page, you can update the frequency or skip an upcoming delivery. To pause all your subscriptions for an extended period, use the green "pause subscription" button in the upper right corner.

You’ll receive an email two days before delivery to notify you of any upcoming subscriptions. If you have questions about your order, please email us at info@phillyfoodworks.com.

To remove all your information and cancel your Philly Foodworks membership, complete THIS FORM in its entirety and email us to confirm.

We accept returns of wax boxes, insulated silver cold sleeves, ice packs, and plastic clamshells. Please leave them outside on the day of your next delivery and our drivers will pick them up and bring them back to the warehouse. At the warehouse we sort and sanitize the items to reuse what’s in good condition.

We always appreciate packaging returns! It is part of our zero waste packaging initiative.

Due to our purchasing and packing operations, processing a late cancellation creates extra paperwork and restocking time.Depending on the item and timing of cancellation, we might end up losing the product contained in your order. In the event of an emergency, please email info@phillyfoodworks.com and we will do our best to accommodate.We charge a $5 to $10 late-cancellation fee to help cover some of our product losses and additional packing time costs.

To view your account balance, log in to your account, then navigate to the “orders and billing “page.

Any credits on your account will appear in the green box at the top of your account.

You will then see a list of your orders below with their payment status. You can click the “orders details” hyperlink for a full list of your purchases as well as chose to add the same order back to your account.

To update your personal information or delivery address, log in and go to the "profile" section of your account. There, you can make any necessary changes.

When changing your delivery address, please confirm your new delivery day and timeslot to save your updates.

We do not deliver to every neighborhood every day, so changing your delivery address might affect your delivery schedule. If you have an order in the system when you make this change, please note the adjustment.

To update your payment information, go to the "payment method" section of your account.

This is largely due to our local sourcing methods. Unlike most large retailers, we work with small, local producers. This means product availability changes with the seasons and weather. For example, a hot weekend might cause broccoli to go to seed, or an early frost could wipe out the late-season tomato crop.

Availability and restocking frequency also depend on our producers' capacities. If you're curious about when something will be back in stock, please email us, and we'll give you our best estimate.

When our driver leaves the warehouse you will receive a text message notifying you of your estimated time of delivery and a link you can click to stay updated with your driver’s progress. You will then receive another text message when our driver is on our way to your house and another one once your delivery is complete.

Navigate to the “Deliveries” section of your profile. There at the bottom of the screen, you have the ability to update your delivery day and delivery window for the current delivery or for all deliveries moving forward.